Facebook ads, also known as ‘paid social’ has become a highly lucrative channel for businesses both in the B2C and B2B space.
Unfortunately, the ease of programmatic ad buying and the vast growth of the market has led to a rise in ad fraud and fake clicks that has infected the advertising ecosystem.
Some estimates state that up to $42 billion was wasted in 2019 due to fraudulent ads.
What are fake clicks on Facebook?
The majority of click fraud on Facebook comes in the form of fake clicks or invalid clicks. These are most likely to be clicks from:
- Automated traffic such as bots or web crawlers
- Click farms, designed to drive up popularity and traffic of pages and sites
- Competitors looking to deplete your advertising budget
- Non-interested parties, such as people just browsing or accidental clicking of your ad.
Often genuine adverts are aimed at defrauding potential customers. They usually feature products like cryptocurrency, health products or sign ups for fake diet programs.
One such example where counterfeit goods and diet pills were promoted, used a practice called ‘cloaking’ where the true destination of the link is disguised in the ad with a one version of the landing page being shown to Facebook’s systems and a different version to Facebook users.
Facebook filed suit against the culprits, a Hong Kong-based company, for using its ads to deceive people into installing malware.
Most Ad Fraud on Facebook is Click Related
Michael contacted the BBC when he became concerned about fake likes and profiles appearing on those campaigns. This led to their Tech Correspondent Rory Cellan-Jones setting up a small business (which didn’t actually exist) to check out how accurate Facebook’s advertising campaigns were.
Using Virtual Bagel, he created a first advert, with a small spend of just $10, and within 24 hours had attracted 1,600 likes for the page. He tinkered with his settings, targeting the US, UK and India, and the likes carried on getting bigger. By day four, he had 3,000 people liking (and following) the fake business page.
Ad Fraud on Facebook Is Not New
When the popular science video blog Veritasium posted its Facebook Fraud video in 2014, it got many marketers concerned about just how much ad and fake clicks fraud there is on Facebook.
The video goes over several cases where brands or businesses are paying for Facebook ads in order to generate likes but they are finding that the percentage of engagement of those likes is almost nonexistent.
“Marketers need to manage their spend on Facebook as a function of real business metrics, if they can’t measure sales or conversions, then at least make sure to manage bids and budgets as a function of user engagement. Managing only for likes will generate terrible results like those discussed in the (Veritasium) video.”
This is because of large numbers of fake spam profiles which are there only to power paid likes sold by third-party websites. How it works is simple:
- Profile JoeBloggs is paid by a third-party website, or is created by the seller, to like 50 different pages from brands or businesses who have paid the third-party website for it.
- They need to disguise that they are clicking on specific websites for which they’ve been paid so Facebook cannot determine if they are genuine or fake.
- As a way of disguising their activity, they click on random other pages and like them to dilute the percentage of paid-for likes on their Facebook profile.
- Because they click randomly, without ever reading or engaging with what they are liking, it means many followers are added simply because of a spammer/fake profile trying to disguise their paid activity.
Will Facebook issue refunds?
Mr Tinmouth asked Facebook to investigate the issue of questionable profiles after one of his clients refused to pay for his adverts on the basis they had not reached “real people”.
The company told him that the majority were authentic and refused to meet him to discuss a refund.
The only time Facebook has admitted to issuing refunds is connected to its own lawsuit (mentioned above). The company also instigated a suit against a New Zealand-based platform it claimed was providing fake likes, views and followers to Instagram users.
NOTE: In repeated investigations for this article, we’ve not found any evidence of Facebook issuing refunds to individuals, brands or businesses who believe they’ve paid for ads which have reached fraudulent profiles.
UK Advertising Rules Still Apply
However, even if an advert is on social media, UK advertising rules still apply and the Advertising Standards Agency told LoveMoney in an article last year that it “Expects social media platforms hosting UK ads to work with us in having problem content removed.”
It followed the platform coming to an agreement with MoneySavingExpert Martin Lewis to take a tougher line on scam adverts and donate £3 million to scam prevention measures, in return for him dropping his lawsuit against the social media giant.
Learn more about fake clicks on Facebook
On Thursday 10th December, 2.30pm GMT/ 9.30am EST, join us to learn:
💡 What exactly is ad fraud on Facebook PPC?
💡 The scale of the problem
💡 The impact on your PPC ad spend
💡 What Facebook is doing about it
💡 Practical steps you can take
If you want to learn more, be sure to register 👇